Q. iOS app does not respond when pressing "Connect to Maya" etc.


If you press a button such as "Connect to Maya" and the blue bar in the iPhone app doesn't go away and the app doesn't respond, here's what you can do

 

①Please try restarting the app, restarting your smartphone, or restarting your PC.

 

②If the above doesn't work, please try the following

 

On Windows, start a command prompt.
https://www.digitalcitizen.life/7-ways-launch-command-prompt-windows-7-windows-8

 

On Mac, launch the terminal.
https://www.idownloadblog.com/2019/04/19/ways-open-terminal-mac/

 
Send a ping command to the IP address displayed in the iOS app, such as "ping 192.168.1.3" at a command prompt or terminal.
 
If you are not able to connect via ping, your router may not allow communication between the devices.
Please contact the manufacturer of the router to the effect that "the ping command does not work" and confirm how to change the router settings.

 
Since there is a blocking issue with the router when connecting to Wi-Fi, we plan to support Bluetooth connectivity in future updates to allow connectivity via Bluetooth. Until then, it will be affected by the router settings.

Q. iOS app responds but connection does not work


The connection may be blocked by the OS firewall.

Try the following:

 

・ Method 1

Please visit the following URL and check "Private" of "iFacialMocap" and "Maya / Unity / Blender" from "Allow application by Windows Firewall".

https://www.youtube.com/watch?v=G9sLSCyOk0s

 

・ Method 2

If connection is not successful even after performing Method 1, please see the following URL and enter "TCP" "50001 port" and "UDP" "50002 port and 50003 port". Please open it.

https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html

 

If you can not connect by the above two methods, please contact us from "Contact" on the homepage or email address.

Return and Refund Policy


If the problem cannot be solved by the above methods

Or, if the problem could not be resolved by email or other inquiries

Or if you don't like this app.

 

 

Please refer to the following URL to complete the return and refund process.

https://support.apple.com/en-us/HT204084

Q. Are there any commercial terms of use?


There are no special requirements. If you purchase it, you are free to use it for any purpose, whether personal or corporate.

Q. Do you have any plans to support UE4?


In the future, we hope to support UE4, Houdini, and 3dsMax as well.
I don't know when it will be implemented.