Q. iOS app does not respond when pressing "Connect to Maya" etc.

If you press a button such as "Connect to Maya" and the blue bar in the iPhone app doesn't go away and the app doesn't respond, here's what you can do


On Windows, start a command prompt.


On Mac, launch the terminal.

Send a ping command to the IP address displayed in the iOS app, such as "ping" at a command prompt or terminal.
If you are not able to connect via ping, your router may not allow communication between the devices.
Please contact the manufacturer of the router to the effect that "the ping command does not work" and confirm how to change the router settings.

Since there is a blocking issue with the router when connecting to Wi-Fi, we plan to support Bluetooth connectivity in future updates to allow connectivity via Bluetooth. Until then, it will be affected by the router settings.

Q. iOS app responds but connection does not work

The connection may be blocked by the OS firewall.

Try the following:


・ Method 1

Please visit the following URL and check "Private" of "iFacialMocap" and "Maya / Unity / Blender" from "Allow application by Windows Firewall".



・ Method 2

If connection is not successful even after performing Method 1, please see the following URL and enter "TCP" "50001 port" and "UDP" "50002 port and 50003 port". Please open it.



If you can not connect by the above two methods, please contact us from "Contact" on the homepage or email address.

Q. Do you have any plans to support UE4?

In the future, we hope to support UE4, Houdini, and 3dsMax as well.
I don't know when it will be implemented.